Through observation, the real usage context and workflow are recorded.
During an observation, a user is observed by an observer in his normal working environment during the selected activity (e.g. interaction with a system). The observations are documented. As with a contextual inquiry, the observation takes place in the actual context of use, but no questions are asked or the process is influenced in any way.
Recording of the real usage context and workflow.
In addition to making an appointment, an observation sheet can be prepared in advance. Furthermore, the type of documentation must also be defined.
During the observation, the observer should remain as inconspicuous as possible in the background and ensure the documentation.
After the observation, the records must be evaluated and prepared for documentation.
# Tools and templates
For documentation: observation sheet and photo/video camera or sound recording device
As with the context interview, the actual and not the "desired" workflows are precisely recorded. Everyday difficulties and workarounds, as well as aspects unconscious to the user, are also revealed.
The reasons for acting in a particular way are not taken into account in the observation. The situation can only be influenced by the presence of the observer. Overall, there is a great deal of effort involved in carrying out the observation.